Frequently Asked Questions

COVID-19 UPDATE:

STANDING STRONG TOGETHER: VIEW OUR COVID-19 UPDATES HERE.

See your order status by simply entering your order number and billing address ZIP code here: https://www.brahmin.com/Order-History

Our fulfillment center process orders quickly so once your order is placed on Brahmin.com, you cannot make any changes. For assistance, please email our Customer Service team at customer_service@brahminusa.com.

We currently accept credit card or debit card payments from MasterCard, Visa, American Express, and Discover. We also accept PayPal and Apple Pay online only.

Sales tax is calculated based on the laws of the state to which you are shipping your order, and depends on whether there is a Brahmin employee presence in that particular state. Sales tax will be displayed on the checkout screen. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.

Our website does not participate in tax-free holidays.

A credit card authorization will be placed on your card as soon as your order is accepted. Your credit card will be officially charged once your order is shipped. Once we have verified your credit card details and received credit authorization, we’ll prepare your order for shipping and charge the full amount upon shipping. Please allow up to two business days to prepare your order for shipment.

  • Brahmin is happy to offer the option to pre-order select new styles that are not yet available to ship. The estimated shipping date will be indicated once you've placed the item in your shopping cart. 
  • Pre-order products are susceptible to unforeseen processing delays, so we cannot guarantee dates for these items. All orders are processed pending item availability and credit card verification. You will receive an email from our Customer Service team if there are any issues with your order.

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

We offer FREE ground shipping on all orders in the United States. For all international orders, we offer $75 shipping via UPS.

See your order status by simply entering your order number and billing address ZIP code here: https://www.brahmin.com/Order-History

Our team is working hard to get your order as quickly as possible with the current COVID safety protocols. Additionally, there may be carrier delays beyond our control. Thank you for your continued patience and understanding at this time! 


Please allow up to two business days to prepare your order for shipment. 

 

See below for the most up-to-date information:

 

Estimated USA Shipping Time:

  • Ground: 5-7 business days 
  • Three Day: 3-4 business days (based on when package leaves our facility)
  • Two Day: 2 business days (based on when package leaves our facility)
  • Next Day Air: 1 business days (based on when package leaves our facility)

 

Estimated International Shipping Time:

  • Canada: 8-17 business days
  • United Kingdom: 10-15 business days
  • Australia: 10-15 business days

Here’s how it works: you order, we process your order, then we ship your package to you.


Ordering takes a few seconds. Processing takes 2 to 4 business days (and orders placed after 1pm ET are processed the next business day). Then our shipping carrier, UPS, takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Brahmin offers international shipping to Canada, Australia and the United Kingdom with UPS. By placing an international order, you acknowledge that your transaction will be with UPS. Your customer service needs will be handled directly by Brahmin.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. You can track your package here: https://www.brahmin.com/Order-History


If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via customer_service@brahminusa.com.

All full priced, unworn merchandise may be returned within 30 days from the date of purchase for a full refund or in exchange for equal value. Please note that all engraved and embossed items are final sale, and cannot be returned or exchanged. You can process your return here: https://returns.narvar.com/brahmin/returns

Online returns can be processed using this link: https://returns.narvar.com/brahmin/returns. Simply enter your order number and billing ZIP code.

Yes! You can exchange your order instead of returning it. Please contact our Customer Service team here https://www.brahmin.com/contact-us.html. Be sure to include our order number, the item you’d like to return, and what item you’d like to exchange it for. We’ll help process your exchange for you!

You can return a gift by processing your return here: https://returns.narvar.com/brahmin/returns. Select Start a Gift Return and simply enter your Order Number and Shipping ZIP Code.

It is important to note that once engraved, the item is final sale. No returns or exchanges will be accepted for any engraved items.

Please contact our Customer Service team here: https://www.brahmin.com/contact-us.html 

It takes 3-5 business days for us to process your refund after receiving your return.

Yes, we offer repairs! Please fill out our repair form here: https://www.brahmin.com/repair.html


Brahmin requires that the consumer pay the shipping cost of the item to the factory. We will cover the expense of return shipping. Please ship your item by insured, traceable mail. Include a copy of the original sales receipt with the completed form below. The repair team will notify you if there is a charge. Note, we cannot accept checks. You can process your repair here: https://www.brahmin.com/repair.html

BRAHMINREWARDS is our free U.S. loyalty program that rewards you for shopping (talk about a win-win). Earn one point for every dollar you spend on Brahmin.com and redeem them for exclusive products. Even better? You'll score points for writing reviews, referring your friends, and connecting on social media (make that a triple-win).

Easy. All you have to do is create an account by visiting Brahmin.com and clicking, “Account” (told you it was easy). BRAHMINREWARDS is free to join—meaning, no sneaky minimum-spending amount required.

All BRAHMINREWARDS members are eligible for a birthday gift. You’ll accrue additional perks as you build up your tier status.

Transactions that can earn points (“eligible transactions”) include all purchases of merchandise on Brahmin.com (excluding merchandise shipped outside the United States) and Brahmin Boutiques. Purchases for gift cards, e-gift cards, and gift services will not be eligible for rewards points.

Your BRAHMINREWARDS status is determined by how much you spend on Brahmin.com within a 12-month period (after promotions, and before taxes and any shipping charges are applied) when you check out with the email address that’s registered to your account.

If an item is returned, the points earned for that purchase will be deducted from your account. If the returned purchase had qualified you to enter a new tier status, that will also be forfeited. But your next qualifying purchase will bump you back up!

If rewards dollars are used for the order, the value of your rewards dollars will not be returned if you make a return.

We ask all BRAHMINREWARDS members to use a single email address for all transactions on Brahmin.com to ensure you receive points for every purchase. For questions or concerns, please email our Customer Service team at customer_service@brahminusa.com.

We welcome all BRAHMINREWARDS members to redeem a special birthday surprise any time during the month of their birthday. We’ll notify you with redemption instructions via email, so be sure that you’re opted in to receive marketing emails from Brahmin.com.

We welcome all BRAHMINREWARDS members to redeem a special birthday surprise any time during the month of their birthday. We’ll notify you with redemption instructions via email, so be sure that you’re opted in to receive marketing emails from Brahmin.com.

Wow, you ask really good questions. Once you create an account on Brahmin.com, you’ll be automatically placed in a tier determined by your qualifying purchases made at Brahmin.com within the previous 12 months.* This loyalty tier status will remain in effect for twelve months from the date of your account creation, when it can be altered based on your spend over the last twelve months. *Purchases are identified as those made online while logged into My Account or in store when the email address registered to your account is provided.

No, only one reward dollar code can be applied per order.

At this time, rewards dollars are only redeemable on Brahmin.com.

No, rewards dollars cannot be combined with other offers.

If you lose your reward code, please contact our Customer Service Department at 1.800.229.2428.

Once you have redeemed for a BRAHMINREWARDS item or BRAHMINREWARDS dollars, it cannot be returned, exchanged, or cancelled.

Yes, we offer repairs! Please fill out our repair form here: https://www.brahmin.com/repair.html

Upon registering your handbag, Brahmin will warranty your purchase against workmanship and structural defects for one full year from date of purchase. A two year warranty is extended if you self-register online.


When sending an item in for repairs, a valid sales receipt must be included to show your product was purchased within the warranty period. Once your product is inspected and a manufacturer’s defect is found, we will repair or replace your product with the same style if available or a style of equal value based on the purchase price stated on the receipt.


Brahmin reserves the right to exclude any damage caused by negligence and/or normal wear and tear. We do not guarantee or warranty any item purchased through a third party unauthorized dealer.

Please contact Customer Service for assistance ordering a replacement strap. Custom orders can take up to 6 weeks to receive and are final sale.

We're happy to accept most Brahmin handbags and accessories for refurbishing services. However, we do require the inside lining of any used item to be reasonably clean in order to refurbish. Depending on the condition of the used item, it may be beyond the refurbishment process, in which case the item will be returned to you as is. Please follow repair instructions to send your bag in for refurbishment. For instructions on how to send your bag in for refurbishment, please visit our Repair Page. Please note: There will be a nominal fee of $40 provided that the item is in fact repairable. Once our team assesses your item, you will be contacted with our recommendations.

Take the guesswork out of gifting, and give her the perfect present: a Brahmin gift card. Allow her to select exactly what she loves, and it could not be any easier for you. Simply select an amount, and we will mail her gift card directly to her. Our gift cards are redeemable at Brahmin.com, Brahmin Boutique and Brahmin Outlet locations. Not for use at department stores or the Fairhaven Tent Sale.


Please note, there may be a 1-2 business day delay in processing orders containing gift cards.


Gift cards may be purchased on our site here: https://www.brahmin.com/giftcards

Yes, we offer e-certificates, which can be redeemed on brahmin.com. You can shop e-gift cards here: https://www.brahmin.com/e-gift-cards.html


  • E-Gift cards may be ordered in any amount between $10.00 and $500.00
  • Sent via email to any individual with a valid email address.
  • The recipient will receive an email within a few hours of purchase containing an E-Gift card code, to be activated within 24 hours of receiving the email.

Our E-Gift cards are redeemable only at Brahmin.com in the country where purchased.

You can check your balance here: https://www.brahmin.com/gift-services.html

At this time, you cannot use your store gift card online.

You can redeem a gift card or e-gift card on Brahmin.com. Our E-Gift cards are redeemable only at Brahmin.com in the country where purchased.

No, you cannot combine promotional offers or promotional codes at checkout.

No, rewards dollars cannot be combined with other offers.

Final sale products cannot be returned or exchanged. 

No, you cannot return a final sale item. Sorry!

No, we do not price match items that go on sale after you’ve placed your order. 

At Brahmin, we want your handbag to feel comfortable and fit your style. Most of our straps are adjustable to create a desired strap drop length. Follow the simple instructions below to adjust your strap as needed. You may also CLICK HERE to watch a video detailing the steps to adjust your strap.

  1. Start by sliding the leather loop over the collar button to the opposite side of the strap. Force the button out of the strap hole (there is a small slit above the hole that may need to be pried open a bit to help remove the button).
  2. Bring the end of the strap up to the hole where you would like to adjust it. Our basic strap will allow you to double over the entire strap for a much shorter, shoulder bag look.
  3. Push the button through the hole, and slide the leather loop back over the collar button to where the strap now attaches to the handbag. Adjust the opposite side of the strap if needed.

If you need assistance or have any questions about adjusting your strap, call Repairs at 1-800-229-2428.

For information on caring for your handbag please visit our Product Care Page.

All of our products are made with genuine cowhide leather, unless otherwise stated. We refer to our signature Melbourne leather as "croc-embossed". We create our signature croc and exotic textures using a special plate embossing technique. Other materials used may include coated canvas, suede, hair-on leather, and more. The leather we select is primarily Texas Steer or Italian. In the effort of maximizing sustainability and minimizing waste, we work exclusively with farm animals considered suitable for meat, meaning each cow is used in its entirety.

TRADITIONAL CHAMOIS LINING

Our traditional chamois lining is 70% polyester, 25% viscose and 5% cotton.

JACQUARD STRIPES LINING

Our jacquard stripes lining is a custom jacquard fabric, woven exclusively for Brahmin. It is 100% polyester.

Melbourne is the collection name of our signature croc-embossed leathers, which are custom-embossed using a special plate technique to mimic the appearance of a crocodile.

Our leather conditioner is all natural and oil based. The full ingredient list for the leather conditioner is proprietary.

While our hardware is lead-free, some of our hardware does contain nickel plated elements. All of our hardware is in compliance with California's Proposition 65.

We use mixed-metal hardware on all of our items which are all plated and lacquered according to our designer’s specification. Yearly audits ensure that our hardware is Proposition 65 compliant based on industry standard.

In addition to your shipping times, please allow 5-7 additional business days for monogramming services. 

Express shipping is not available for engraved or embossed items.

An additional charge of $10.00 per item will be added to the purchase.

It is important to note that once engraved, the item is final sale. No returns or exchanges will be accepted for any engraved items.

Handbags with light or brushed gold hanging medallions and journals can be engraved. You can shop all engravable styles here: https://www.brahmin.com/engraving-shop.


We only offer gold foil embossing on a select assortment of handbags and accessories, featured in our Topsail collections. Find the full assortment of items available for embossing here: https://www.brahmin.com/gold-foil

Handbags with a nickel finish, Tassel key Rings, Handbags and Accessories without a hanging medallion.

Engraving - On handbags, the monogram will be engraved on the back of the hanging medallion. On journals, the monogram will be engraved on the gold plaque located on the bottom left corner.

Embossing - The location of the embossing will differ slightly depending on the style of the product you select, however, it will always be located on the front. For examples of where the embossing will be located on your selected item, please see examples https://www.brahmin.com/gold-foil.

Items can only be engraved or embossed at the time of purchase. Previously purchased items cannot be sent back for monogramming services.

At this time, only uppercase letters are available for engraving and embossing services. Lowercase letters, numbers, and special characters are not included.

There is a maximum of three letters per engraving/embossing.

Only metallic gold is available at this time.

We’re here to help Monday-Friday from 8 a.m. to 6 p.m. ET, and on Saturday from 10 a.m. to 4 p.m. ET. 


Here’s how to get in touch with us:


Email us: customer_service@brahminusa.com

Call: 1-800-229-2428


No worries! Email customer_service@brahminusa.com, and we’ll help you out!

You can update your email preferences here: https://www.brahmin.com/email-preferences.html