Frequently Asked Questions
BRAHMINREWARDS is our free U.S. loyalty program that rewards you for shopping (talk about a win-win). Earn one point for every dollar you spend on Brahmin.com and redeem them for exclusive products. Even better? You'll score points for writing reviews, referring your friends, and connecting on social media (make that a triple-win).
Easy. All you have to do is create an account by visiting Brahmin.com and clicking, “Account” (told you it was easy). BRAHMINREWARDS is free to join—meaning, no sneaky minimum-spending amount required.
All BRAHMINREWARDS members are eligible for a birthday gift. You’ll accrue additional perks as you build up your tier status.
Transactions that can earn points (“eligible transactions”) include all purchases of merchandise on Brahmin.com (excluding merchandise shipped outside the United States) and Brahmin Boutiques. Purchases for gift cards, e-gift cards, and gift services will not be eligible for rewards points.
Your BRAHMINREWARDS status is determined by how much you spend on Brahmin.com within a 12-month period (after promotions, and before taxes and any shipping charges are applied) when you check out with the email address that’s registered to your account.
If an item is returned, the points earned for that purchase will be deducted from your account. If the returned purchase had qualified you to enter a new tier status, that will also be forfeited. But your next qualifying purchase will bump you back up!
If rewards dollars are used for the order, the value of your rewards dollars will not be returned if you make a return.
We ask all BRAHMINREWARDS members to use a single email address for all transactions on Brahmin.com to ensure you receive points for every purchase. For questions or concerns, please call customer service at 800-229-2428.
We welcome all BRAHMINREWARDS members to redeem a special birthday surprise any time during the month of their birthday. We’ll notify you with redemption instructions via email, so be sure that you’re opted in to receive marketing emails from Brahmin.com.
Wow, you ask really good questions. Once you create an account on Brahmin.com, you’ll be automatically placed in a tier determined by your qualifying purchases made at Brahmin.com within the previous 12 months.* This loyalty tier status will remain in effect for twelve months from the date of your account creation, when it can be altered based on your spend over the last twelve months. *Purchases are identified as those made online while logged into My Account or in store when the email address registered to your account is provided.
No, only one reward dollar code can be applied per order.
At this time, rewards dollars are only redeemable on Brahmin.com.
No, rewards dollars cannot be combined with other offers.
If you lose your reward code, please contact our Customer Service Department at 1.800.229.2428.
Once you have redeemed for a BRAHMINREWARDS item or BRAHMINREWARDS dollars, it cannot be returned, exchanged, or cancelled.
At the time of purchase, all handbags with light or brushed gold hanging medallions and journals can be engraved.
Handbags with a nickel finish, Tassel key Rings, Handbags and Accessories without a hanging medallion.
Items can only be engraved at the time of purchase. Previously purchased items cannot be sent back for engraving services.
On handbags, the monogram will be engraved on the back of the hanging medallion.On journals, the monogram will be engraved on the gold plaque located on the bottom left corner.
The hanging medallion measures at at 1.25” x 1”.
The journal plaque measures at 1” x 0.5”.
An additional charge of $10.00 per item will be added to the purchase.
At this time, only uppercase letters are available for engraving services. Lowercase letters, numbers, and special characters are not included.
There is a maximum of three letters per engraving.
It is important to note that once engraved, the item is final sale. No returns or exchanges will be accepted for any engraved items.
In addition to your shipping times, please allow an additional 4-5 days for engraving services. Express shipping is not available for engraved items.
Items can only be embossed at the time of purchase. Previously purchased items cannot be sent back for embossing services.
The location of the embossing will differ slightly depending on the style of the product you select, however, it will always be located on the front. For examples of where the embossing will be located on your selected item, please see examples here.
Only metallic gold is available at this time.
An additional charge of $10.00 per item will be added to the purchase.
At this time, only uppercase letters are available for embossing services. Lowercase letters, numbers, and special characters are not included.
There is a maximum of three letters per embossing.
It is important to note that once embossed, the item is final sale. No returns or exchanges will be accepted for any embossed items.
In addition to your shipping times, please allow an additional 4-5 days for embossing services. Express shipping is not available for embossed items.
Brahmin is happy to offer the option to pre-order select new styles that are not yet available to ship. The estimated shipping date will be indicated once you've placed the item in your shopping cart. Pre-order products are susceptible to unforeseen processing delays, so we cannot guarantee dates for these items. All orders are processed pending item availability and credit card verification. You will receive an email from our Customer Service team if there are any issues with your order.
Once your order is placed on Brahmin.com, you cannot make any changes. For assistance, please call our Customer Service team at 1.800.229.2428.
Sales tax is calculated based on the laws of the state to which you are shipping your order, and depends on whether there is a Brahmin employee presence in that particular state. Sales tax will be displayed on the checkout screen. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.
Our website does not participate in tax-free holidays.
We currently accept credit card or debit card payments from MasterCard, Visa, American Express, and Discover. We also accept PayPal and Apple Pay online only.
Please contact Customer Service for assistance ordering a replacement strap. Custom orders can take up to 6 weeks to receive and are final sale.
We're happy to accept most Brahmin handbags and accessories for refurbishing services. However, we do require the inside lining of any used item to be reasonably clean in order to refurbish. Depending on the condition of the used item, it may be beyond the refurbishment process, in which case the item will be returned to you as is. Please follow repair instructions to send your bag in for refurbishment. For instructions on how to send your bag in for refurbishment, please visit our repair page (https://www.brahmin.com/parts-and-repairs.html). Please note: There will be a nominal fee of $40 provided that the item is in fact repairable. Once our team assesses your item, you will be contacted with our recommendations.
One of Brahmin's most notable features is the ability to adjust your handbag strap. The majority of our straps can be made longer or shorter using the microadjustable buttons or the double-up functionality. Take a look at this video that takes you through the steps to adjust your handbag strap.
All of our products are made with genuine cowhide leather, unless otherwise stated. We refer to our signature Melbourne leather as "croc-embossed". We create our signature croc and exotic textures using a special plate embossing technique. Other materials used may include coated canvas, suede, hair-on leather, and more. The leather we select is primarily Texas Steer or Italian. In the effort of maximizing sustainability and minimizing waste, we work exclusively with farm animals considered suitable for meat, meaning each cow is used in its entirety.
Traditional Chamois Lining
Our traditional chamois lining is 70% polyester, 25% viscose and 5% cotton.
Jacquard Stripes Lining
Our jacquard stripes lining is a custom jacquard fabric, woven exclusively for Brahmin. It is 100% polyester.
Melbourne is the collection name of our signature croc-embossed leathers, which are custom-embossed using a special plate technique to mimic the appearance of a crocodile.
La scala is a high-shine croc-embossed leather with a "flat croc" feel. It differs from our croc-embossed Melbourne leather in its consistent all-over texture.
Our leather conditioner is all natural and oil based. The full ingredient list for the leather conditioner is proprietary.
While our hardware is lead-free, some of our hardware does contain nickel plated elements. All of our hardware is in compliance with California's Proposition 65.
We use mixed-metal hardware on all of our items which are all plated and lacquered according to our designer’s specification. Yearly audits ensure that our hardware is Proposition 65 compliant based on industry standard.
We ship to more than 100 countries worldwide. We have partnered with UPS i-parcel for international order processing, subject to the terms and conditions available on our website. Shipping charges are calculated based on the size, weight, and delivery location of your order. You will see an estimate only after you begin the checkout process. For your convenience, duties and taxes will be calculated and charged at checkout, and there will be no additional charges upon delivery. Select your shipping method during checkout to see estimated delivery windows in business days. Please note: International orders placed before 1PM ET do not always ship same day.
For more information on our Shipping Policies, please visit our Shipping and Handling page.