PLEASE NOTE: Brahmin's Repair/Returns Department will be closing for our annual shut down beginning Friday, December 22 at end of day through Tuesday, January 2nd. Please keep in mind when mailing in your product, someone will be here to receive the packages, but work will not be done during the break. We will return to the office on Tuesday, January 2nd. We apologize for any inconvenience this may cause.
What does the Brahmin warranty cover?
Upon registering your handbag, Brahmin will warranty your purchase against workmanship and structural defects for one full year from date of purchase. A two year warranty is extended if you self-register online.
When sending an item in for repairs, a valid sales receipt must be included to show your product was purchased within the warranty period. Once your product is inspected and a manufacturer’s defect is found, we will repair or replace your product with the same style if available or a style of equal value based on the purchase price stated on the receipt.
Brahmin reserves the right to exclude any damage caused by negligence and/or normal wear and tear. We do not guarantee or warranty any item purchased through a third party unauthorized dealer. See a list of all authorized dealers here.
How do I send a bag in for repair service?
Brahmin requires that the consumer pay the shipping cost of the item to the factory. We will cover the expense of return shipping. Please ship your item by insured, traceable mail. Include a copy of the original sales receipt with the completed form below. The repair team will notify you if there is a charge. Note, we cannot accept checks.
Please click the link below to print and fill out the Repair Form. Please note: You will need Adobe Reader to open files of this type.
Send your item to:
What is the time estimate to process a repair?
Please allow 2 - 4 weeks for any repair service.
Does Brahmin offer a repair service for consumers residing outside the US?
At this time, we are unable to offer repair service for our consumers residing outside the US.
Does Brahmin offer a refurbishing service?
We accept most of our handbags for refurbishing services, however, we require the inside lining of any used handbags to be reasonably clean. Follow repair instructions to send your handbag in for refurbishment.
Please note: There will be a refurbishment fee of $40 provided that the item is repairable. A handbag in condition beyond the refurbishment process will be returned to you as is free of charge. Once our team assesses your item, you will be contacted with our recommendations.
Can I send in a handbag for repair that is past warranty?
Items that are past warranty can be sent in for repair service. The repair team will assess the item and contact you with recommendations and any applicable fees.
Adjusting Your Shoulder Strap
At Brahmin, we want your handbag to feel comfortable and fit your style. Most of our straps are adjustable to create a desired strap drop length. Follow the simple instructions below to adjust your strap as needed. You may also click here to watch a video detailing the steps to adjust your strap.
- Start by sliding the leather loop over the collar button to the opposite side of the strap. Force the button out of the strap hole (there is a small slit above the hole that may need to be pried open a bit to help remove the button).
- Bring the end of the strap up to the hole where you would like to adjust it. Our basic strap will allow you to double over the entire strap for a much shorter, shoulder bag look.
- Push the button through the hole, and slide the leather loop back over the collar button to where the strap now attaches to the handbag. Adjust the opposite side of the strap if needed.
If you need assistance or have any questions about adjusting your strap, call Repairs at 1-800-229-2428.
Types of Straps
Below are our standard strap types that fit many Brahmin handbag styles. All straps below adjust to a shorter strap drop, see above for adjustment instructions. You may also click here to watch a video detailing the steps to adjust your strap.
If you are looking for a replacement strap, see the options below to select a strap that fits your needs. These straps can be made with or without key clips, in any color as long as the desired leather is available. Custom orders may take 2 – 3 weeks to complete and are final sale.
If you need assistance or would like to place an order, call Customer Service at 1-800-229-2428.
Strap A - 3 piece strap style with a shoulder pad, 11" strap drop, ideal for larger satchel bags
Strap B - 1 piece strap style with tapered ends, 14.5" strap drop, ideal for satchel bags
Strap C - 1 piece padded strap style, 17.5" strap drop, ideal for shoulder bags
Strap D - 3 piece padded strap style, 24" strap drop, ideal for crossbody styles
Basic Strap* - 1 piece strap style
*Custom length Basic Straps can be made (up to 48") as long as leather is available, in 1/2", 5/8" and 3/4" widths. If inquiring about a custom strap, include the desired measurement in your request.
Handbag Add Ons
The following additional features can be added to your Brahmin handbag as long as the desired leather is available.
A strap keeper is a removable, small leather loop that is placed around a doubled strap to hold it together.
An extender is a removable, adjustable piece that can be added to any adjustable handbag strap to extend the length.
A shoulder pad is a padded piece that can be added to any basic strap for additional comfort.
In addition to the items listed above, we also sell replacement hanging medallions, dust bags, pens, and checkbook wallet photo inserts.
To place an order or for more information, you can contact Customer Service at 1-800-229-2428.