AN IMPORTANT UPDATE REGARDING COVID-19:
At BRAHMIN, we continue to monitor the coronavirus (COVID-19) situation very closely. We are focused on the health and safety of our customers, employees and the community.
As of 7/20/2020, our Repair Department has reopened. However, following the recommended protocols, we are working with a reduced team. Please note, this may cause a delay in the response time.
We sincerely appreciate your patience and dedication to our brand.
Upon registering your handbag, Brahmin will warranty your purchase against workmanship and structural defects for one full year from date of purchase. A two year warranty is extended if you self-register online.
When sending an item in for repairs, a valid sales receipt must be included to show your product was purchased within the warranty period. Once your product is inspected and a manufacturer’s defect is found, we will repair or replace your product with the same style if available or a style of equal value based on the purchase price stated on the receipt.
Brahmin reserves the right to exclude any damage caused by negligence and/or normal wear and tear. We do not guarantee or warranty any item purchased through a third party unauthorized dealer. See a list of all authorized dealers HERE.
Brahmin requires that the consumer pay the shipping cost of the item to the factory. We will cover the expense of return shipping. Please ship your item by insured, traceable mail. Include a copy of the original sales receipt with the completed form below. The repair team will notify you if there is a charge. Note, we cannot accept checks.
Please click the link below to print and fill out the Repair Form. Please note: You will need Adobe Reader to open files of this type.
Send your item to:
77 Alden Road
Fairhaven, MA 02719
Please allow 2 - 4 weeks for any repair service.
At this time, we are unable to offer repair service for our consumers residing outside the US.
We accept most of our handbags for refurbishing services, however, we require the inside lining of any used handbags to be reasonably clean. Follow repair instructions to send your handbag in for refurbishment.
Please note: There will be a refurbishment fee of $40 provided that the item is repairable. A handbag in condition beyond the refurbishment process will be returned to you as is free of charge. Once our team assesses your item, you will be contacted with our recommendations.
Items that are past warranty can be sent in for repair service. The repair team will assess the item and contact you with recommendations and any applicable fees.
At Brahmin, we want your handbag to feel comfortable and fit your style. Most of our straps are adjustable to create a desired strap drop length. Follow the simple instructions below to adjust your strap as needed. You may also CLICK HERE to watch a video detailing the steps to adjust your strap.
- Start by sliding the leather loop over the collar button to the opposite side of the strap. Force the button out of the strap hole (there is a small slit above the hole that may need to be pried open a bit to help remove the button).
- Bring the end of the strap up to the hole where you would like to adjust it. Our basic strap will allow you to double over the entire strap for a much shorter, shoulder bag look.
- Push the button through the hole, and slide the leather loop back over the collar button to where the strap now attaches to the handbag. Adjust the opposite side of the strap if needed.
If you need assistance or have any questions about adjusting your strap, call Repairs at 1-800-229-2428.
If you need assistance or would like to place an order, call Customer Service at 1-800-229-2428.
Handbag Add Ons
The following additional features can be added to your Brahmin handbag as long as the desired leather is available. In addition to the items listed below, we also sell replacement hanging medallions, dust bags, pens, and checkbook wallet photo inserts. To place an order or for more information, you can contact Customer Service at 1-800-229-2428.
A strap keeper is a removable, small leather loop that is placed around a doubled strap to hold it together.
An extender is a removable, adjustable piece that can be added to any adjustable handbag strap to extend the length.
A shoulder pad is a padded piece that can be added to any basic strap for additional comfort.